Contact Information and Support

1. General Contact Channels

Users, partners, and third parties may use the following verified channels to communicate with the company. All contact details provided are operated directly by the service and subject to current terms and conditions.

• Physical Address:
  The registered office and operational address are located in South Africa. Postal correspondence should be directed to the postal address published on the website and in regulatory documents.

• Telephone:
  A dedicated line is accessible during business hours for general enquiries, account matters, and compliance topics. Wait times may be affected by call volume. International callers must use the correct country code for South Africa.

• Email:
  Official departmental email addresses must be used for enquiry categorization. Use of the correct email address for the relevant department is required for timely routing and response. Email communications are subject to applicable data protection and privacy policies.

2. User Support and Availability

2.1. Customer Support

Customer support is available to registered account holders. Contact is possible via telephone, email, or, where available, live chat. Support hours are listed on the website and may differ by channel.

Sufficient information is required to verify account ownership and user identity prior to the provision of support. Assistance may be declined if verification standards are not met.

2.2. Technical Support

Technical issues concerning account access, platform function, or connectivity must be reported through designated channels. Users must provide a detailed description, including device type, operating system, browser version, and any error messages. No support is offered for third-party software or hardware not under the service’s control.

2.3. Compliance and Regulatory

Regulatory matters, responsible gaming queries, licensing, or legal issues must be addressed to the compliance department. Such correspondence is managed separately from standard support and may involve extended response periods.

For users under account restrictions or verification review, communication will occur through specified channels stated in the relevant instructions.

3. Response Times and Service Standards

• Email: Response within 48 hours on business days. Enquiries submitted on Fridays or public holidays may require up to 72 hours.
• Telephone: Calls are handled in order of receipt during listed service hours; wait times may vary.
• Compliance/Legal: Timelines may vary based on case complexity or external consultation. Notification will be provided if extended processing time is necessary.

All response times are targets and do not constitute a legally binding service level agreement. Actual timeframes may differ.

4. Usage Restrictions

4.1. Geographical Access

Contact channels are provided for users within permitted jurisdictions. Access may be limited or unavailable for users in restricted territories due to local laws.

4.2. Language Support

Primary support is provided in English. Additional language assistance may be available depending on jurisdiction and method of contact. Requests for other languages must be made at initiation of contact.

4.3. Prohibited Activities

Contact channels may not be used for:

• Marketing or self-promotion
• Spam or automated content
• Abusive, unlawful, or threatening communications
• Impersonation of others

Access may be blocked for any misuse as specified.

5. Data Protection and Communication Recording

Communications are subject to the current privacy policy. Telephone calls may be recorded for training, quality, and compliance purposes. Use of contact channels constitutes consent to such recording and processing, as required by applicable law.

Personal data submitted is processed solely to address the user request and for compliance with statutory record-keeping. User data rights are detailed in the privacy policy.

6. Third-Party Contacts

The service does not operate or endorse any communication channels not published on the official website or in regulatory filings. Third-party or unofficial contact information may be inaccurate or outdated. The company bears no responsibility for correspondence made via unauthorized channels. Users are advised to verify authenticity via the official website before disclosing any information.

7. Changes to Contact Details

The company reserves the right to modify, add, or discontinue contact channels at any time. Notification of significant changes is provided through the website and, where relevant, by email to registered users.

Continued use of services following publication of updated contact information constitutes acceptance of such changes.

8. Complaints and Dispute Process

Formal complaints must follow the current complaints policy and be submitted in writing via designated email or postal address.

If issues are not resolved through the internal process, escalation to the relevant regulator or dispute resolution body is possible as outlined in the terms and conditions.

This document was last reviewed in 2025. The most current contact details and procedures are available on the official website.